Omnichannel · AI-powered
AppsGenii · with Aramis Solutions
InTalk AI conversations that close.
InTalk is an AI-powered omnichannel contact center platform — voice, chat, WhatsApp, email, social — with agentic AI integration, real-time analytics, and bilingual delivery. Distributed and supported by AppsGenii in partnership with Aramis Solutions, our GCC regional partner.
Wyoming C-Corp · Dallas HQ · 585 engineers on tap
Omnichannel
one stack
AI-powered
native
AR / EN
bilingual
GCC
regional support
Why InTalk
Contact center, not call center. AI-native by design.
Most contact-center platforms are call-center tools with chat bolted on. InTalk is built omnichannel-first with AI integration as a core primitive — making it the natural pairing with AppsGenii’s agentic AI deployments.
01 / OMNICHANNEL
Voice · Chat · WhatsApp · Email · Social
Unified inbox across all channels. One conversation history per customer. Routed by AI-driven intent classification.
02 / AI-POWERED
Agentic + assist
Agentic AI handles tier-1 autonomously. Agent-assist copilot for human reps on tier-2. Real-time sentiment, suggested responses.
03 / WHATSAPP-NATIVE
GCC / MENA-critical
Production-grade WhatsApp Business API integration. Catalog browsing, ordering, payments — all inside WhatsApp. Critical for GCC market.
04 / ANALYTICS
Real-time + AI
Real-time queue analytics, agent performance, customer sentiment, conversation summarization, QA automation.
InTalk capabilities
All channels. One agent layer.
VOICE / IVR
AI-driven IVR
AI-powered IVR with natural language understanding. Reduces hold times. Routes by intent, not menu tree.
CHAT / MESSAGING
Web + app
Native chat widget. Multi-page conversation continuity. AI handoff to human as needed.
Official API
WhatsApp Business API integration. Template messages, interactive lists, payments, catalog browsing.
EMAIL + SOCIAL
Unified
Email-to-ticket. Twitter / Facebook / Instagram DM integration. One inbox for the rep.
AGENTIC AI
Service agent overlay
Native integration with AppsGenii’s agentic AI platform. Service agents handle tier-1; humans handle tier-2+.
ANALYTICS + QA
Real-time + retrospective
Real-time queue, AHT, FCR, CSAT dashboards. AI-driven call summarization. Automated QA on 100% of conversations.
Selected Production Work
Proof. Not pitch decks.
InTalk + AppsGenii Service Agent — bank-grade.
InTalk omnichannel contact center paired with AppsGenii’s Service Agent (50K+ daily interactions, 180 agents replaced). Voice + chat + WhatsApp + SMS unified. AI tier-1 autonomous, human tier-2+ assisted. Bilingual AR/EN.
Aramis Solutions
InTalk is operated and supported by Aramis Solutions, our GCC regional partner. Local implementation, in-region 24/7 support, AR/EN.
InTalk pairs natively with AppsGenii’s Service Agent — agentic AI handling 50K+ conversations/day in production.
FAQ
Questions buyers actually ask.
InTalk is distributed and supported by AppsGenii in partnership with Aramis Solutions, our GCC regional implementation partner. Aramis provides L1/L2 in-region support; AppsGenii owns the customer relationship and AI integrations.
Yes — official WhatsApp Business API integration. Template messages, interactive lists, payments, catalog browsing. Tested at GCC FinTech and commerce scale.
Native integration. Service Agent handles tier-1 autonomously inside InTalk’s omnichannel inbox. Knowledge Agent powers agent-assist for human reps on tier-2+. Insight Agent powers real-time analytics.
Standard cloud deployment: 4-8 weeks. With custom AI integration (Service Agent): 8-16 weeks. Multi-country roll-out: phased over 3-6 months.
See InTalk + Agentic AI live.
30-min demo with our team and an Aramis implementer. Bring your conversation volume, channel mix, and AI ambitions.
InTalk · Contact Center · Wyoming C-Corp · Dallas HQ · Bahrain GCC office · [email protected]