Omnichannel · AI-powered
AppsGenii · with Aramis Solutions
InTalk AI conversations that close.
InTalk is an AI-powered omnichannel contact center platform voice, chat, WhatsApp, email, social with agentic AI integration, real-time analytics, and bilingual delivery. Distributed and supported by AppsGenii in partnership with Aramis Solutions, our GCC regional partner.
Wyoming C-Corp · Dallas HQ · 585 engineers on tap
Omnichannel
one stack
AI-powered
native
AR / EN
bilingual
GCC
regional support
Why InTalk
Contact center, not call center. AI-native by design.
Most contact-center platforms are call-center tools with chat bolted on. InTalk is built omnichannel-first with AI integration as a core primitive making it the natural pairing with AppsGenii’s agentic AI deployments.
01 / OMNICHANNEL
Voice · Chat · WhatsApp · Email · Social
Unified inbox across all channels. One conversation history per customer. Routed by AI-driven intent classification.
02 / AI-POWERED
Agentic + assist
Agentic AI handles tier-1 autonomously. Agent-assist copilot for human reps on tier-2. Real-time sentiment, suggested responses.
03 / WHATSAPP-NATIVE
GCC / MENA-critical
Production-grade WhatsApp Business API integration. Catalog browsing, ordering, payments all inside WhatsApp. Critical for GCC market.
04 / ANALYTICS
Real-time + AI
Real-time queue analytics, agent performance, customer sentiment, conversation summarization, QA automation.
InTalk capabilities
All channels. One agent layer.
VOICE / IVR
AI-driven IVR
AI-powered IVR with natural language understanding. Reduces hold times. Routes by intent, not menu tree.
CHAT / MESSAGING
Web + app
Native chat widget. Multi-page conversation continuity. AI handoff to human as needed.
Official API
WhatsApp Business API integration. Template messages, interactive lists, payments, catalog browsing.
EMAIL + SOCIAL
Unified
Email-to-ticket. Twitter / Facebook / Instagram DM integration. One inbox for the rep.
AGENTIC AI
Service agent overlay
Native integration with AppsGenii’s agentic AI platform. Service agents handle tier-1; humans handle tier-2+.
ANALYTICS + QA
Real-time + retrospective
Real-time queue, AHT, FCR, CSAT dashboards. AI-driven call summarization. Automated QA on 100% of conversations.
Selected Production Work
Proof. Not pitch decks.
InTalk + AppsGenii Service Agent bank-grade.
InTalk omnichannel contact center paired with AppsGenii’s Service Agent (50K+ daily interactions, 180 agents replaced). Voice + chat + WhatsApp + SMS unified. AI tier-1 autonomous, human tier-2+ assisted. Bilingual AR/EN.
Aramis Solutions
InTalk is operated and supported by Aramis Solutions, our GCC regional partner. Local implementation, in-region 24/7 support, AR/EN.
InTalk pairs natively with AppsGenii’s Service Agent agentic AI handling 50K+ conversations/day in production.
FAQ
Questions buyers actually ask.
InTalk is distributed and supported by AppsGenii in partnership with Aramis Solutions, our GCC regional implementation partner. Aramis provides L1/L2 in-region support; AppsGenii owns the customer relationship and AI integrations.
Yes official WhatsApp Business API integration. Template messages, interactive lists, payments, catalog browsing. Tested at GCC FinTech and commerce scale.
Native integration. Service Agent handles tier-1 autonomously inside InTalk’s omnichannel inbox. Knowledge Agent powers agent-assist for human reps on tier-2+. Insight Agent powers real-time analytics.
Standard cloud deployment: 4-8 weeks. With custom AI integration (Service Agent): 8-16 weeks. Multi-country roll-out: phased over 3-6 months.
See InTalk + Agentic AI live.
30-min demo with our team and an Aramis implementer. Bring your conversation volume, channel mix, and AI ambitions.
InTalk · Contact Center · Wyoming C-Corp · Dallas HQ · Bahrain GCC office · [email protected]