Sales · Service · F&O · Field Service
Power Platform · Copilot · Dataverse
Microsoft Dynamics 365 With Copilot wired in properly.
AppsGenii’s Microsoft Dynamics 365 practice — implementation, customization, Power Platform extension, and Copilot integration done right. Across Sales, Service, Marketing, Field Service, and Finance & Operations. Live engagements in US and GCC.
Wyoming C-Corp · Dallas HQ · 585 engineers on tap
D365
full stack
Copilot
integrated
Power
US + GCC
Why our D365 practice
Dynamics + Copilot. Done properly.
Most Dynamics deployments treat Copilot as a checkbox. Ours wires it into actual workflows — quote-to-cash, case deflection, field-service dispatch. Real productivity, not demoware.
01 / FULL D365 STACK
All modules
Sales, Customer Service, Field Service, Marketing, Customer Insights, Finance, Supply Chain Management.
02 / COPILOT-WIRED
Workflow-embedded
Copilot Studio agents inside Dynamics flows. Lead summarization, case triage, opportunity scoring. Not optional add-on, designed in.
03 / POWER PLATFORM
Apps + Automate + BI
Power Apps for custom UIs, Power Automate for workflow automation, Power BI for analytics. Dataverse as the foundation.
04 / INTEGRATION
SAP · Salesforce · custom
Bi-directional with SAP, Salesforce, custom systems. Real-time via Service Bus / Event Grid. Master data harmonization.
Dynamics capabilities
Modules we ship. End-to-end.
SALES
Pipeline + forecasting
D365 Sales implementation, pipeline configuration, lead scoring, forecasting, Sales Copilot.
CUSTOMER SERVICE
Case + omnichannel
Case management, omnichannel routing, knowledge management, Service Copilot, agent-assist.
FIELD SERVICE
Schedule + dispatch
Field Service scheduling, route optimization, mobile field-tech app, parts management.
FINANCE & OPERATIONS
Enterprise ERP
D365 F&O for enterprise — finance, supply chain, manufacturing, project ops, regulatory compliance.
MARKETING / CUSTOMER INSIGHTS
Journeys + data
Customer Insights — Data (CDP) and Journeys (marketing automation). AI-driven personalization.
POWER PLATFORM
Apps + automate + BI
Custom Power Apps, Power Automate flows, Power BI dashboards. AI Builder for embedded AI.
Selected Production Work
Proof. Not pitch decks.
D365 + Copilot for enterprise customer ops.
End-to-end Dynamics 365 Customer Service implementation with Copilot Studio AI overlay. Agent-assist for human reps, autonomous tier-1 routing, knowledge integration. 30-40% AHT reduction.
Aramis Solutions · GCC partner
GCC Dynamics delivery in partnership with Aramis Solutions. Local language, regional implementation team.
The integration patterns that turn Dynamics into an AI-ready foundation — without ripping it out.
FAQ
Questions buyers actually ask.
AppsGenii’s D365 practice operates with certified Microsoft Dynamics consultants. We are pursuing formal Microsoft Solutions Partner designation; specific certifications available under NDA.
Yes. Copilot Studio agents are part of every Dynamics engagement now. We build conversational agents, custom topics, and integrations to internal data sources.
Single-module (e.g., Sales or Service only): 8-16 weeks. Multi-module enterprise: 6-12 months. F&O full deployment: 9-18 months.
Yes — Salesforce-to-Dynamics, Siebel-to-Dynamics, legacy CRM migrations. Data mapping, automation rewrites, change management.
Scope a Dynamics engagement.
30-min architecture review with our Dynamics practice lead. Bring your CRM/ERP shape. We’ll map the implementation roadmap.
Microsoft Dynamics 365 Implementation · Wyoming C-Corp · Dallas HQ · Bahrain GCC office · [email protected]