BSS · OSS · Network · Service
Operators · MVNOs · Towers
Telecom Software Development at operator scale.
Telecom platforms move on legacy stacks. The opportunity is layering modern AI, customer service automation, and network analytics on top without rebuilding the BSS / OSS underneath. Live engagements at Mobily KSA, Bahrain Telecom and the pattern transfers across operators and MVNOs.
Wyoming C-Corp · Dallas HQ · 585 engineers on tap
Operator
scale architectures
BSS/OSS
modernization
Network
analytics + AI
Churn
prediction
Why telecom picks us
BSS / OSS replacement is a 10-year project. Modernization isn't.
Few telcos can afford a full BSS / OSS replacement. The smarter play: keep the systems of record, layer modern customer service AI, network analytics, and self-service platforms on top. That’s where we ship.
01 / SERVICE AGENT
Tier-1 + tier-2 automation
Persona-driven service agents for billing, plan, technical support. Bilingual. 24/7. Triage-aware.
02 / NETWORK ANALYTICS
Real-time + predictive
Network performance monitoring, anomaly detection, capacity forecasting, fault prediction.
03 / CHURN + RETENTION
Predict + intervene
ML-driven churn prediction. Automated retention offers. Persona-aligned. A/B-tested.
04 / DIGITAL CHANNELS
App, web, WhatsApp, USSD
Multi-channel customer self-service. Web, native app, WhatsApp, USSD for low-tier devices. Bilingual.
Telecom solutions
Six telco layers. Modernize, don't replace.
CUSTOMER SERVICE AI
Service + agent copilot
Customer-facing agentic service + internal agent-assist copilots for human reps. Reduces AHT by 30-50%.
BILLING / CHARGING
Modern overlay
Modern billing UX, dispute management, account self-service on top of legacy charging systems.
NETWORK OPERATIONS
NOC modernization
Real-time network analytics, anomaly detection, fault localization, capacity forecasting.
CHURN PREDICTION
Retain customers
ML models on usage + service + billing data. Automated retention workflows. Persona-aligned offers.
DIGITAL CHANNELS
Self-service + WhatsApp
Mobile-first self-service. WhatsApp commerce for plan changes, top-ups, support. USSD for low-tier devices.
MVNO PLATFORMS
Full-stack MVNO
Complete MVNO platform provisioning, billing, customer ops, network integration. Faster time-to-market.
Selected Production Work
Proof. Not pitch decks.
TELECOM · KSA
Telecom-scale engagement with one of KSA’s leading operators. Customer service modernization, network analytics, digital channel optimization. Pattern transferable to GCC telcos and global operators with similar legacy stacks.
TELECOM · BAHRAIN
Telecom-scale engagement. Network analytics, customer service modernization, digital channels.
SERVICE AGENT
Persona-driven service agents for billing, plan, technical support. AR/EN bilingual. Khaleeji dialect handling.
FAQ
Questions buyers actually ask.
Yes we typically integrate via APIs, message buses, or batch interfaces depending on what’s available. We’ve worked with Amdocs, Ericsson BSS, Huawei, and various proprietary stacks.
Architectures designed for operator scale. Event-driven backbones (Kafka), horizontally-scalable services (Kubernetes), separation of read / write workloads, CQRS where appropriate. Real-time monitoring with SLO discipline.
Native bilingual for AR / EN with Khaleeji dialect handling. Also Urdu for South Asia operators. RTL UI. Voice handling (in development) for IVR-class deployments.
Yes full-stack MVNO platforms including BSS, customer ops, provisioning, network integration. Faster time-to-market vs building from scratch. We’ve done the pattern in GCC.
Scope a telecom modernization.
30-min call with our team. Bring your stack, your customer ops shape, your network challenges. We’ll come back with a modernization roadmap.
Telecom Software Development · Wyoming C-Corp · Dallas HQ · +1 510 850 4645 · [email protected]